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if you need to cancel your order, use these guides below to learn more on the process.

1.  if your order status is "confirmed", you may be able to cancel the entire order or an item in the order. no cancellation is accepted once the order status is "on it's way".

2. to cancel your order, view your order status page found on the order confirmation email or your account page.

3. once you have submit the request to cancel, the order status will change to "cancelled".

view refund & return page to read more on refund process.